Privacy Policy

1. Definitions

• "Sanvi Boga" / "We" / "Us": PT Sanvi Boga Indonesia, the brand owner, service operator, publisher, and developer of record of the Sancha Tea Application, acting as the Data Controller pursuant to Law No. 27 of 2022 on Personal Data Protection.
• "Application": The mobile/web application Sancha Tea published and operated by PT Sanvi Boga Indonesia.
• "Backend Provider/Data Processor": PT Esensi Solusi Buana ("ESB")—processes and stores transaction/user data solely under the written instructions and direction of Sanvi Boga, pursuant to the Data Processing Agreement between Sanvi Boga and ESB.
• "User": An individual who accesses and/or uses the Application.
• "Partner": Restaurants, stores, outlets, or merchants collaborating with Sanvi Boga for ordering, delivery, and/or voucher/point redemptions.

2. Scope of Services

The Application facilitates ordering, payment, loyalty programs, and/or voucher redemptions with Partners. Sanvi Boga is fully responsible for service operations, development, and publication of the Application. ESB provides backend infrastructure and data storage strictly as a data processor, not a data controller, and does not determine the purposes or means of data processing outside Sanvi Boga's instructions.

3. General Terms of Use

• Users must provide accurate, complete, and up-to-date data.
• Use of the Application is personal and non-commercial, unless otherwise agreed in writing by Sanvi Boga.
• Sanvi Boga reserves the right to reject/cancel orders, restrict features, or deactivate accounts in the event of violations, fraud, or misuse, with reasonable prior notice except in cases of suspected fraud requiring immediate action.

4. Account Registration & Security

• Users are responsible for maintaining the confidentiality of their account credentials (OTP/PIN/password) and for all activities occurring under their account.
• Sanvi Boga will never request OTPs, PINs, or passwords via telephone, chat, or email. Users are advised to remain vigilant against scams acting in the name of Sanvi Boga.
• Sanvi Boga may suspend or terminate accounts that violate these terms or indicate fraudulent activity, subject to the appeal mechanism described in Section 12.

5. Ordering, Pricing & Payment

• Displayed prices serve as reference prices; the final total may vary due to applicable taxes, service fees, or promotions, and becomes final once payment is verified.
• Payments are processed through methods available in the Application and/or third-party payment providers (payment gateways licensed by Bank Indonesia).
• Proof of transaction is issued electronically and can be downloaded by the User through the Application.
• Payment disputes regarding failed or duplicate transactions must be submitted via Sanvi Boga's support channel within 7 days of the transaction date and will be processed in accordance with the payment provider's policies and applicable Bank Indonesia regulations.

6. Delivery, Pickup & Complaints

• Estimated delivery or preparation times depend on Partner location, stock availability, and operational conditions.
• Users must ensure that the delivery address and contact information provided are accurate.
• Operational complaints (product quality, delays, order errors, etc.) must be submitted within a maximum of 24 hours of order receipt via Sanvi Boga's support channel, accompanied by relevant proof (photos/receipts).

7. Loyalty, Vouchers & Promotions

• Terms regarding point accumulation, redemption, validity periods, and voucher conditions follow Sanvi Boga's policies and are subject to change at any time with notification via the Application at least 7 days prior to taking effect, except for changes that benefit the User.
• Points and vouchers are non-transferable, non-exchangeable for cash, and subject to cancellation if transaction violations or fraudulent activities are detected.
• Synchronization issues due to network or backend constraints may delay the display of balances or benefits; Sanvi Boga will resolve such issues within a reasonable timeframe without forfeiting the User's right to legitimate points or vouchers.

8. Intellectual Property Rights

• Trademarks, logos, promotional materials, and all content within the Application are the property of PT Sanvi Boga Indonesia or other legitimate rights holders.
• The source code, design, and software components of the Application belong to PT Sanvi Boga Indonesia and/or its licensors.
• Database schemas and backend assets managed within ESB's infrastructure remain the exclusive property of PT Sanvi Boga Indonesia; ESB acquires no ownership rights over such data or assets merely by processing them.
• Copying, modifying, reverse engineering, or distributing the Application without prior written consent from Sanvi Boga is strictly prohibited.

9. Prohibited Uses Users are strictly prohibited from using the Application for:

• (a) activities that violate applicable laws in Indonesia;
• (b) distributing misleading or discriminatory content, or content that infringes upon third-party rights;
• (c) attempting to hack, disrupt, or gain unauthorized access to systems or accounts (including infrastructure managed by ESB);
• (d) misusing promotions, exploiting bugs, or manipulating transactions.

10. Privacy, Data & Device Permissions

• Data Roles: Sanvi Boga = Data Controller; ESB = Data Processor acting solely on written instructions from Sanvi Boga and bound by confidentiality and security obligations equivalent to those of Sanvi Boga, pursuant to Law No. 27 of 2022.
• Sanvi Boga remains fully responsible to Users for data processing compliance, including the acts or omissions of ESB as its processor, without prejudice to Sanvi Boga's right to seek indemnification from ESB under their internal agreement.
• Data collection, use, retention, telemetry (analytics/crash reporting), and account deletion procedures are detailed in Sanvi Boga's Privacy Policy, accessible via links in the Application and official website.

11. Liability & Limitations

• The services are provided on an "as is" and "as available" basis. Sanvi Boga does not warrant that the Application will be uninterrupted or error-free.
• Sanvi Boga is not liable for delays or losses resulting from: (i) force majeure events; (ii) disruptions caused by Partners or third parties (couriers, payment gateways, including ESB infrastructure disruptions beyond Sanvi Boga's reasonable control); (iii) failure of the User's device or network; or (iv) the User's own acts or omissions.

12. Suspension & Termination Sanvi Boga may suspend or terminate User access in the event of terms violations, suspected fraud, or legal/regulatory requirements. Users whose accounts are suspended have the right to submit an appeal through support channels within 14 days. Provisions that by their nature survive termination (including limitations of liability and confidentiality) will remain in effect.

13. Amendments to Terms Sanvi Boga may update these Terms & Conditions at any time. The latest version will be displayed on the Application/official website and takes effect from the date of publication. For material changes adverse to Users, Sanvi Boga will provide notice at least 7 days prior to implementation. Continued use of the Application following the effective date constitutes acceptance of the revised terms.

14. Governing Law & Dispute Resolution These Terms are governed by and construed in accordance with the laws of the Republic of Indonesia. Disputes shall first be resolved through good-faith amicable negotiations; if no settlement is reached within 30 days, the dispute shall be resolved through the District Court having jurisdiction over Sanvi Boga's domicile.

15. Official Sanvi Boga Contact (Customer Service)

• Email: [email protected]
• Phone: 085774270008
• Address for Official/Legal Notices: Lippo Mall Puri (Near Lobby Banking Hall), Jl. Puri Indah Raya, RT.3/RW.2, Kembangan Selatan, Kembangan, Jakarta Barat, Jakarta 11610