Placement: Mobile, based in the Jabodetabek & Cikarang area
Qualifications:
- Minimum Diploma (D3) or Bachelor's degree (S1) in any major, preferably Management, Business, or a related field.
- Minimum of 2–3 years of experience in operations, retail, F&B, or a supervisory position.
- Experience in managing and overseeing multiple outlets/branches.
- Strong leadership and people management skills.
- Able to monitor sales, operational performance, manpower, inventory, and COGS.
- Understands and is able to ensure the implementation of SOPs, service standards, hygiene, and quality control across all outlets.
- Strong analytical skills to identify problems and make quick, accurate decisions, along with good communication and coordination skills.
- Able to prepare and deliver operational reports on a regular basis.
- Willing to conduct mobile visits to all outlets within the assigned area.
- Proficient in Microsoft Office/Google Workspace, especially Excel/Google Sheets.
- Willing to work shifting and flexible hours according to operational needs.
- Holding a Driver's License (SIM A/C) and having a personal vehicle is a plus.
Job Description / Responsibilities – Area Supervisor:
- Lead and ensure the operations of all outlets within the area run in accordance with SOPs and company standards.
- Ensure the achievement of sales, profit, and KPIs for each outlet.
- Control COGS, inventory, stock opname, waste, and operational efficiency.
- Conduct regular outlet audits, follow up on findings, and ensure action plans are completed.
- Conduct periodic outlet visits to monitor and improve operational performance.
- Coach and develop Head Store/Store Leaders and their teams through coaching, counseling, and objective performance evaluations.
- Handle operational issues, discipline, performance, and employee attendance in accordance with company policy.
- Analyze outlet performance and prepare reports and action plans for management.
- Ensure customer complaints and outlet issues are handled quickly and appropriately.
- Coordinate with related departments to support the smooth running of area operations.
- Support the opening and development of new outlets as needed by the company.